Clinical Services Manager – Whitecourt or Edson (travel required)

About The McLeod River PCN

Established in 2010 through a trilateral agreement between the Alberta Medical Association, Alberta Health, and Alberta Health Services, Primary Care Networks (PCNs) are an extension of a family physician’s services. McLeod River PCN works with local primary care physicians in Whitecourt, Edson, Fox Creek, and Mayerthorpe in the delivery of primary healthcare services. Our team focuses on health promotion, disease and injury prevention, and care of patients who are medically complex or who have a chronic health condition.

This position is with the McLeod River PCN	FTE: 0.8 – 1.0
Status: Permanent	Hours per Week: 37.5
Hours per Shift: 7.5	Reference ID: MHT20230301
Primary Location: Edson or Whitecourt, AB	Travel Required

Position Summary

Reporting to the Executive Director, the Clinical Service Manager is responsible for the day-to-day management and oversight clinical team members. The Clinical Services Manager leads the development and implementation aspects of the day-to-day management of the team.

What you will do...

Supports resolution of issues within the allied health team
Ensures a smooth referral process for physicians and patients
Works with the Executive Director to assess, develop and modify service to ensure patient needs are addressed
Functions as a clinical resource for the administration and management of care
Identifies issues or opportunities that may affect program and service delivery success
Ensures policies and procedures are developed, implemented, and updated to address issues and minimize reoccurrence
Monitors performance indicators and recommends changes in policies, procedures, and processes
Set standards and monitors/evaluates the quality of patient care
Evaluates and assesses processes to increase quality, efficiency, and efficacy
Supports staff in the implementation of quality improvement initiatives
Identifies risks to staff and patients and develops risk management plans
Ensures staff are trained in emergency situations such as fire, disaster, etc
Investigates and reviews accidents and unusual incidents and provides follow-up, including recommendations for changes to policies and procedures
Communicates effectively with physicians and staff to coordinate excellence in patient care
Serves as a liaison between physicians and staff
Coordinates clinical team schedule
Participates in committees/meetings
Acts as a patient advocate to ensure patient needs are met
Coordinates and leads team meetings to share information and seek staff input
Investigates and facilitates resolution of disputes arising from within the Team
Interviews, selects, assigns, evaluates, and coaches staff
Facilitates and assists in the development of orientation and education manuals
Ensures all staff are properly orientated to the Team
Ensures continued competency of staff including certifications, skills, knowledge, and techniques
Identifies training needs and recommends staff development initiatives
Promotes attendance at professional courses and seminars, arranges necessary education, and provides in-servicing

What you need to succeed...

Bachelor’s Degree in a health-related field
Registration/certification as an Allied Health Professional
Experience in healthcare management is required
3- 5 years of supervisory experience is required
Current CPR certified, current registration in good standing.
Experience in establishing protocols for program start-ups, especially developing plans and priorities when workload varies
Strong oral, written and analytical skills; self-directed and accountable and a high level of perceptiveness
Ability to build a good working relationship with healthcare professionals, clients and other members of the community
Ability to prioritize, manage time effectively and be flexible in a very active work environment
High levels of integrity and professional behaviour
Ability to delegate effectively and provide leadership, advice, and consultation to others
Ability to maintain patient privacy and confidentiality
Attention to detail and problem-solving and critical thinking skills
Ability to work independently and demonstrates ability to be proactive in completing duties
Strong organizational and time management skills, including the ability to handle multiple assignments and tasks while meeting deadlines
Ability to remain calm in difficult situations and deal effectively with those who are in distress
Ability to maintain effective working relations with employees and patients
Ability to maintain accuracy while multi-tasking or working under pressure
Ability to collaborate with other multi-disciplinary team members
Ability to lead change including quality improvement initiatives
Basic budgeting/cost tracking skills required
Understanding of EMR software is an asset
Computer skills: email, MS Word, MS PowerPoint, data entry, scheduling
Must possess a valid drivers license and own a vehicle

Application Instructions

Please email your resume, cover letter, and professional references to shelleyd@mrpcn.ca
Please include the Reference ID in the subject line of the email
All candidates will be required to undergo a security clearance check

The McLeod River PCN thanks you for your interest in this position, however only those selected for an interview will be contacted.

The McLeod River PCN is an equal opportunity employer. The McLeod River PCN welcomes applications from qualified individuals from all backgrounds.